Last Updated: August 13, 2026

At Vaylnze, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your order in accordance with the terms below.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.

• Items must be unworn and in their original condition.

• Sneakers must not show signs of use, washing, alteration, or damage.

• Items should be returned with their original packaging and accessories where applicable.

• The original product tags, labels, and packaging should remain attached and intact where applicable.

• Items returned without prior approval may be refused.

For hygiene and safety reasons, certain products may not be eligible for return once worn or used.

2. Items That Cannot Be Returned

We may not accept returns for items that:

• Have been worn outdoors or used extensively

• Have been damaged after delivery

• Have been altered, washed, or modified

• Are missing original packaging or important accessories

• Show signs of misuse or excessive wear

• Are returned outside the applicable return period

If an item arrives damaged or defective, please contact us before returning it so we can assist you.

3. How to Request a Return

To request a return, please contact our customer support team with:

• Your order number

• Your name

• The item you wish to return

• The reason for the return

• Photos of the product, where relevant

Our team will review your request and provide return instructions if the return is approved.

Please do not send an item back before receiving return instructions from Vaylnze.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of returning an item.

We recommend using a tracked shipping service when returning an order, as Vaylnze cannot be responsible for items lost during return transit where the customer arranged the return.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue. We will review the situation and, where appropriate, offer a suitable resolution, which may include a replacement, repair, refund, or other remedy.

You should not return a damaged or incorrect item until our support team has provided instructions.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be available where an item has diminished in value due to handling beyond what is reasonably necessary to inspect its condition.

Any deductions will be handled in accordance with applicable law.

8. Exchanges

If you would like to exchange an item for another size or product, please contact our customer support team.

Depending on stock availability, we may be able to arrange an exchange. If the requested item is unavailable, you may instead be offered a refund or another appropriate solution.

9. Sale and Promotional Items

Items purchased during a sale or promotional period may be subject to the same return conditions unless otherwise stated on the relevant product or promotional terms.

Any applicable statutory consumer rights remain unaffected.

10. International Returns

Vaylnze ships worldwide, and customers outside our primary shipping region may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning an item, unless the return is due to an error on our part or applicable law requires otherwise.

International returns may also take longer to process due to shipping and customs procedures.

11. Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Where local law provides additional rights regarding defective, misdescribed, or unsuitable products, those rights will continue to apply.

12. Contact Us

If you have questions about returns, refunds, exchanges, or a specific order, please contact the Vaylnze customer support team through our Contact Us page.

When contacting us about an order, please include your order number so we can assist you more efficiently.

Vaylnze

We are committed to handling returns and refund requests fairly, clearly, and efficiently.