Cancellation Policy

Last Updated: September 9, 2026

At Vaylnze, we understand that circumstances can change after an order has been placed. We aim to make the cancellation process as simple and transparent as possible.

1. Cancelling an Order

You may request cancellation of your order as soon as possible after placing it.

Cancellation requests should be submitted through our customer support team using the contact details provided on our website. Please include your order number, the name used when placing the order, and the reason for cancellation where applicable.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched.

2. Orders That Have Not Been Dispatched

If your cancellation request is received before your order has been dispatched, we will generally be able to cancel the order.

If the cancellation is successfully processed, any eligible payment already made will be refunded to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

3. Orders That Have Already Been Dispatched

Once an order has been dispatched, we may no longer be able to cancel it.

If you no longer want an order that has already been dispatched, you may need to follow our Return and Refund Policy once the order has been delivered.

Any return must meet the applicable conditions and requirements set out in our Return and Refund Policy.

4. Cancellation After Delivery

Orders cannot be treated as cancellations once they have been delivered. If you wish to return a delivered product, please refer to our Return and Refund Policy for information about eligibility, return conditions, and the applicable process.

5. Refunds Following Cancellation

Where a cancellation is accepted, the refund will normally be issued to the original payment method used for the purchase.

Depending on the payment provider, bank, or card issuer, it may take additional business days for the refunded amount to appear in your account.

Vaylnze does not control processing times imposed by banks or third-party payment providers.

6. Orders That Cannot Be Cancelled

There may be circumstances where an order cannot be cancelled, including where:

• The order has already been dispatched.
• The order has already been delivered.
• The cancellation request is received after the order has entered an irreversible stage of processing.
• The product has been specifically made, customized, or prepared according to the customer’s requirements, where applicable.

Where an order cannot be cancelled, we will inform you and explain the available options where applicable.

7. Duplicate or Accidental Orders

If you accidentally place an order more than once or place an order incorrectly, please contact us as soon as possible.

We will attempt to cancel the duplicate or incorrect order before it is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and our Return and Refund Policy may apply instead.

8. Cancellation by Vaylnze

In certain circumstances, Vaylnze may need to cancel an order. This may occur, for example, where:

• A product is unavailable.
• There is an error in the product price or description.
• We are unable to obtain the product from our supplier.
• Payment cannot be successfully authorized or completed.
• We identify suspected fraudulent or unauthorized activity.
• We are unable to deliver the order to the address provided.
• Circumstances outside our reasonable control prevent fulfillment of the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled order.

9. How to Request a Cancellation

To request an order cancellation, please contact Vaylnze as soon as possible through our Contact Us page or the customer support details provided on our website.

Please provide:

• Order number
• Full name used for the order
• Email address used during checkout
• Items you wish to cancel
• Reason for cancellation, if applicable

Providing accurate order information helps us process your request more quickly.

10. Your Statutory Rights

This Cancellation Policy does not limit or exclude any rights you may have under applicable consumer protection or other laws.

Where applicable law provides consumers with cancellation, withdrawal, refund, or other statutory rights, those rights will continue to apply.

If there is a conflict between this policy and a mandatory legal right that applies to your purchase, the applicable legal requirement will take precedence.

11. Changes to This Policy

Vaylnze may update this Cancellation Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

12. Contact Us

If you have questions about cancelling an order or need assistance with a cancellation request, please contact Vaylnze through our website’s Contact Us page or the customer support contact details provided on our website.

Vaylnze

We recommend contacting us as soon as possible after placing an order if you wish to cancel it, as cancellation may not be possible once an order has entered processing or been dispatched.